Frequently Asked Questions
When can I expect to receive my order?
- Processing time: 1 to 2 business days (Monday to Friday)
- Shipping time: 5 to 7 business days (Monday to Friday)
My delivery time has passed, where is my order?
In case of high demand or during holidays, orders may be delayed. Please wait an additional 3 business days before contacting us at info@lampesmaison.com.
What are the shipping costs?
We offer free delivery to France.
What should I do if a product is missing?
If an item is missing from your order, please contact our customer service as soon as possible so they can help you resolve the situation.
What should I do if my package is damaged?
If your order is damaged upon delivery, please contact our customer service immediately at info@lampesmaison.com. Take photos of the damage and attach them to your email.
If you have any questions or need assistance, please use the contact details below.
Contact us:
Lampes Maison is operated by Kba Ecom ltd, a company registered in the United Kingdom.
Company number : 15977925
DUNS number: 232524666
Address:
71-75 Shelton Street Covent Garden
London WC2H 9JQ
Opening hours:
Monday - Friday: 9:00 AM - 5:00 PM
Email: info@lampesmaison.com
Phone: +447441423679
Contact form: click here