Shipping Policy
Key Details
Order Cut-off Time: 16:00
Processing Time: 1–2 business days (Monday to Friday)
Shipping Time: 5–7 business days (Monday to Friday)
Free Shipping: Available on all orders in France and the United Kingdom.
Shipping Procedure
Once your order has been placed, you will receive a confirmation email stating that we have started processing your order. This usually takes 1–2 business days (Monday to Friday). After processing, your order will be shipped, and an email containing the tracking details will be sent to you.
The estimated shipping time is around 5–7 business days (Monday to Friday).
We are pleased to offer free shipping on all orders placed in France and the United Kingdom.
Delivery Times
Your order is typically delivered within 6–9 business days from the date of purchase. Please note that delivery times may vary depending on your location or unforeseen circumstances such as peak periods, weather conditions, or public holidays.
If your order does not arrive within this timeframe, please allow an additional 3 business days before contacting us at info@lampesmaison.com We will do our best to resolve the issue promptly.
Order Changes and Cancellations
Once an order has been processed, it cannot be cancelled or modified.
If you wish to cancel your order before it has been shipped, please contact us as soon as possible at info@lampesmaison.com
Damaged or Incorrect Items
If you receive damaged or incorrect items, please send us clear photos of the issue at info@lampesmaison.com We will process your claim promptly and ensure you receive the correct item.
Shipping Delays
We make every effort to meet delivery times. However, unforeseen circumstances such as carrier delays or weather conditions may cause shipping delays. We appreciate your understanding in such cases.
Order Tracking
To track your order, please use the tracking number provided in your shipping email. You can enter this number directly on the carrier’s website to receive real-time updates.
Contact Us
Lampes Maison is operated by Kba Ecom ltd, a company registered in the United Kingdom.
Company Number: 15977925
DUNS Number: 232524666
Address:
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
Opening Hours:
Monday – Friday: 09:00 – 17:00
Email: info@lampesmaison.com
Phone: +447441423679
Contact Form: click here