Shipping policy
Key details :
- Order deadline : 16:00
- Processing time : 1 to 2 business days (Monday to Friday)
- Shipping time : 5 to 7 business days (Monday to Friday)
- Free delivery : Offered on all orders in France and the United Kingdom.
Shipping procedure
Once your order is placed, you will receive a confirmation email indicating that we have started processing your order. This processing usually takes 1 to 2 business days (Monday to Friday). After processing, your order will be shipped, and an email containing tracking information will be sent to you. The shipping time is approximately 5 to 7 business days (Monday to Friday).
We are pleased to offer free delivery for all orders placed in France and the United Kingdom.
Delivery times
Your order is usually delivered within 6 to 9 business days from the order date. Please note that delivery times may vary depending on your location or unforeseen circumstances such as peak periods, weather conditions, or holidays. If your order does not arrive within this time frame, please wait an additional 3 business days before contacting us at info@lampesmaison.com. We will do our best to resolve the issue quickly.
Order modifications and cancellations
Once an order is processed, it cannot be canceled or modified. If you wish to cancel your order before it is shipped, please contact us as soon as possible at info@lampesmaison.com.
Damaged or incorrect items
If you receive damaged or incorrect items, please send us clear photos of the issue at info@lampesmaison.com. We will process your claim quickly and ensure that you receive the correct item.
Shipping delays
We strive to meet delivery deadlines. However, unforeseen circumstances, such as carrier delays or weather conditions, may cause delays. We appreciate your understanding in these cases.
Order tracking
To track your order, please use the tracking number provided in your shipping email. You can enter this number directly on the carrier's website to get real-time updates.
If you have any questions or need assistance, please use the contact details below.
Contact us:
Lampes Maison is operated by Kba Ecom ltd, a company registered in the United Kingdom.
Company Number : 15977925
DUNS Number: 232524666
Address:
71-75 Shelton Street Covent Garden
London WC2H 9JQ
Opening hours:
Monday - Friday: 9:00 AM - 5:00 PM
Email : info@lampesmaison.com
Phone : +447441423679
Contact form : click here